Privacy Policy

The Yay Project is a community for Vietnamese-background marketers, creatives, and brand people in Australia. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, attend our events, or engage with our community platforms. If you have any questions about this policy, please contact us.

Information you give us directly:

• Your name and email address when you create an account

• Your professional background and bio when you set up your profile

• Your payment details when you purchase an event ticket

• Any messages or enquiries you send us via our contact form

• Any content you submit or share within our community platforms

Information we collect automatically:

• Your IP address and browser type when you visit our website

• Pages you visit and how long you spend on them

• Device information including operating system and screen size

• Cookies and similar tracking technologies

Information from third parties:

• If you sign up using a third-party service such as Google or LinkedIn, we may receive basic profile information from that platform in accordance with your privacy settings

We only use your information for legitimate purposes that help us run and improve The Yay Project community. Specifically, we use your information to:

• Create and manage your community account

• Process your event registrations and ticket purchases

• Send you event updates, community news, and our newsletter

• Respond to your questions and enquiries

• Improve our website, events, and community experience

• Comply with our legal obligations

• Protect the safety and integrity of our community

We will never sell your personal information to third parties. Ever. 💛

If you create an account or register for an event, we may send you emails about upcoming events, free resources, and community updates. You can opt out of marketing communications at any time by clicking the unsubscribe link in any of our emails or by contacting us directly.

Please note that even if you opt out of marketing emails, we may still send you important transactional emails related to your account or event registrations

Our website uses cookies — small text files stored on your device — to improve your browsing experience and understand how people use our site. We use:

• Essential cookies — necessary for the website to function properly

• Analytics cookies — help us understand how visitors use our site so we can improve it

• Marketing cookies — used to show you relevant content and measure the effectiveness of our communications

You can control cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

We take the security of your personal information seriously. We use industry-standard security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. Your data is stored securely and we regularly review our security practices to ensure your information remains protected.

However, please be aware that no method of transmission over the internet is 100% secure. While we do everything we can to protect your information, we cannot guarantee absolute security.

We keep your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Specifically:

• Account information is kept for as long as your account is active

• Event registration data is kept for up to 2 years after the event

• Financial transaction records are kept for 7 years as required by Australian law

• Marketing data is kept until you unsubscribe or request deletion

When we no longer need your information, we will securely delete or anonymise it.

We do not sell, trade, or rent your personal information to anyone. We may share your information with trusted third-party service providers who help us operate our website and community — including payment processors, email platforms, and event management tools. These providers are required to handle your information securely and only for the purposes we specify.

We may also disclose your information if required by law or to protect the safety and rights of our community members.

Our website and community platforms may use third-party services including:

• Payment processing — for event ticket purchases

• Email marketing — for newsletters and event communications

• Analytics — to understand how our website is used

• Social media platforms — Instagram, LinkedIn, and Facebook

Each of these services has their own privacy policy and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

As a user of The Yay Project, you have the right to:

• Access — request a copy of the personal information we hold about you

• Correction — ask us to correct any inaccurate or incomplete information

• Deletion — request that we delete your personal information

• Opt out — unsubscribe from marketing communications at any time

• Portability — request your data in a portable format

• Complaint — lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information

To exercise any of these rights, please contact us. We will respond to your request within 30 days. 😊

The Yay Project is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes via email or a notice on our website. The date at the top of this policy will always reflect when it was last updated.

Your continued use of our website and community after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please get in touch. We're a real team and we're always happy to help. 💛