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Refund Policy
Last Updated: July, 2026
We know plans change and life happens. We've tried to make our refund policy as fair and straightforward as possible — because that's just the Yay way. If you have any questions, don't hesitate to reach out — we're always happy to help.
Looking for a quick answer? Check our [FAQ →] first. Details below are for anyone who wants the full picture.
QUICK JUMP: Refund Eligibility · Ticket Transfers · Free Events · Cancellations & Postponements · Exceptional Circumstances · How to Request a Refund
01
Refund Eligibility
More than 7 days before the event: Full refund
3 - 7 days before the event: 50% refund
Less than 3 days before the event: No refund — but you can transfer your ticket (see below)
The remaining amount in the 50% tier and the no-refund window covers costs we've already committed to the event (venue, catering, materials) and can't recover.
Buying more than one ticket? Refunds and transfers are assessed per ticket — if only one person in your group can't make it, just let us know which ticket(s) you're referring to when you contact us.
02
Ticket Transfers
Can't make it but don't want to waste your ticket? Transfer it to someone else at no extra cost, any time before the event — just contact us at least 24 hours out with the new attendee's name and email, and we'll update the registration.
03
Free Events
No refund is applicable since no payment was made. If you can no longer attend, please let us know as soon as possible so we can offer your spot to someone on the waitlist. The Yay fam appreciates it.
04
Event Cancellations by The Yay Project
If we need to cancel an event, everyone registered will be notified as soon as possible by email and offered either:
A full refund of your ticket price, or
A credit toward a future Yay event of equal or greater value
05
Event Postponements
If an event is postponed, your ticket automatically carries over to the new date. If you can't make the new date, you can request a full refund within 7 days of being notified of the postponement.
06
Exceptional Circumstances
We get that unexpected things happen — illness, emergencies, or other circumstances outside your control. If this is you, reach out within 07 days of the event with a short note on what's going on (documentation like a medical certificate helps us process it faster, but isn't always required). We're a community first, and we'll always try to do the right thing.
07
How to Request a Refund
Email us at hello.theyayproject@gmail.com with:
Your full name
Your order or ticket number
The event name and date
The reason for your request (refund) or the new attendee's details (transfer)
We'll process eligible refunds within 5 business days of approval. Please allow a further 3–5 business days for the funds to appear in your account, depending on your bank. Haven't seen it after 10 business days total? Get back in touch and we'll chase it up right away.
08
Contact Us
Have a question we haven't covered? Email us at hello.theyayproject@gmail.com — we're here for you.